Frequently Asked Questions
Everything you need to know about bringing pre-loved design into your home.
How do you verify the quality of used furniture?
Every piece at Used Creative undergoes a rigorous multi-point inspection. We evaluate structural integrity, material condition, and authenticity to ensure every item meets our high standards for home decor.
What are your shipping rates for large home items?
Shipping rates are calculated at checkout based on the item dimensions and your delivery location. We offer specialized white-glove delivery for fragile furniture to ensure it arrives safely at your doorstep.
Can I return a product if it doesn't fit my space?
Yes, we offer a 14-day return policy. Please ensure the item is in the same condition as when it was delivered. Note that return shipping fees for large furniture items are the responsibility of the customer.
Do you offer assembly services upon delivery?
We offer optional assembly services for most furniture pieces. You can select the 'Expert Assembly' add-on during the checkout process for a small additional fee.
How often do you add new items to the collection?
Our inventory is updated weekly. Since most of our creative home pieces are one-of-a-kind or vintage, we recommend signing up for our newsletter to get first access to new arrivals.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible financing options like Klarna and Affirm, allowing you to pay for your home upgrades over time.