Returns & Exchanges
At Used Creative, we want you to love your pre-loved home treasures, which is why we offer a 30-day return window for items that don't quite fit your space. All returned pieces must be in their original condition to ensure the next home can enjoy them just as much as you did.
Initiate Your Request
Log into your account and select the order containing the item you wish to return to receive a Return Authorization number.
Prepare the Item
Carefully pack your home goods in their original packaging, ensuring all protective materials are included to prevent damage during transit.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of your request.
Receive Your Refund
Once our team inspects the item for quality assurance, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing